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Everything to Know if You Are New To Dental

Everything to Know if You Are New To Dental

An introductory course to help you excel at your new front desk job.
4
CE Credits Available for this course

Easily grasp the most pertinent information everyone working the front office should know.

Not everyone who works behind the front desk at a dental practice has gone through years worth of dental training. That’s why Front Office Rocks Founder Laura Nelson put together this introductory course to help you acclimate to your new role. Presenting all the most vital information that the front office team should know, Laura dynamically guides you through the ins and outs in order to facilitate a smooth transition into the world of dentistry. She’ll teach you about roles and responsibilities, supplies and equipment, as well as the most important takeaways about insurance (and much more).

Testimonial

“Laura has given me a new perspective of how to work my job at the front office…. that has actually worked and has made my job easier and I like going to work again.”

Natalie GomezOffice Manager

Outline

Introduction to Dental
Welcome to Dental! Understanding Your Why and Providing Customer Service
Welcome to Dental! Understanding Your Why and Providing Customer Service
Laura explains the five surprises to watch out for on the first day, and encourages you to become a leader in the office.
Dental Whale
Laura Nelson
Providing Exceptional Customer Service
Providing Exceptional Customer Service
Laura explains three types of customer service and the best way to make patients feel valued over the phone and in person.
Roles and Responsibilities within a Dental Office
Roles and Responsibilities within a Dental Office
Laura explains the types of specialists in a dental office, including clinical team roles and job responsibilities.
A Review of Dental Offices, Supplies and Equipment
A Review of Dental Offices, Supplies and Equipment
Laura discusses different types of dental offices, including common supplies and operatory equipment to be aware of.
Understanding Dental When You Don’t Have Clinical Training
Understanding Dental When You Don’t Have Clinical Training
Laura explains the basics of tooth anatomy, dental procedures, and dental terminologies to help you excel in your new role.
The Most Important Takeaways About Insurance
The Most Important Takeaways About Insurance
Laura explains how to be insurance savvy in order to help patients better understand their benefits and how much they owe.
Determining Your Purpose & How to Take Charge
Determining Your Purpose & How to Take Charge
Laura explains the three rules of leadership and the importance of determining your purpose in order to better serve patients.