Case acceptance starts as soon as patients or prospective patients call your practice. In this course, Front Office Rocks Founder Laura Nelson outlines, step by step, how to improve case acceptance at your practice from front to back office. Learn what it takes to provide good over-the-phone and in-person customer service that it results in case acceptance time and time again. Plus, find out strategies to ensure successful treatment plans, case and treatment presentations, and consultations.
“Prior to Laura, we had about 50-60% case acceptance. From just implementing some simple steps, we are up to 85-90% treatment plan acceptance.”Office Manager